When it comes to warranties, IKA takes it one step further. We not only offer a free 12-months warranty extension with product registration of your laboratory device, we also offer attractive terms (2+3 years) for our incubator shaker KS 4000 and our complete rotary evaporator series (RV 8 and RV 10).
For our new products, IKA Plate (RCT digital) and C-Mag HS 7 control, we now offer lifetime warranty for the first time. Please read below our FAQs that address our lifetime warranty policy.
At no additional charge, you have the option to extend your warranty for the above mentioned products. To receive your extension, please complete your warranty registration here www.ika.com/register.
Registering your device will help us to quickly identify your specific model and promptly assist you with any question you may have.
• When does the lifetime warranty extension apply?
The warranty only applies when the product has been registered on our site.
• How many years does IKA consider as “lifetime”?
It spans the entirety of the product lifecycle, at least 10 years, similar to our spare parts policy. Of course, if you have any issues with your product after 10 years, we are still here for you.
• When my IKA Plate (RCT digital) or C-Mag HS 7 control is defective, does IKA repair it free of charge or am I entitled to receive a new one?
Out of box failures are subject to immediate replacement. If a product should be defective, our IKA service team will decide if it can be repaired or should be replaced. IKA does not replace products that have been used (and hence damaged) in circumstances against our recommendations and also in cases, when the product was intentionally damaged.
If IKA repairs my magnetic stirrer, does the lifetime warranty apply for the exchanged spare parts as well, or does only the implied warranty apply for these parts?
We want you to focus on your experiment, rather than worry about the product. The lifetime warranty applies to a functioning product you can work with and covers the spare parts as well.
If IKA exchanges my defective IKA Plate (RCT digital) or C-Mag HS 7 Control with a new one, can I register it again for the lifetime warranty?
If a product is defective, we will pair the new serial number to the previously registered serial number in our system.