Sales Office Administrator m/f


Your tasks:

  • Central (internal and external) point of contact for customers/customer support (e.g. handle incoming calls from customers requesting information, pricing and availability).
  • Creation of offers, response to customer inquiries in accordance to technical requirements, handling correspondence of quotation and order related questions (product selection, conditions, delivery possibilities, availabilities, etc.).
  • Order processing: edit customer orders, coordination of deliveries, invoices.
  • Administration and maintenance of end customer data as well as sales report preparation.
  • Provide accurate processing of quotes to direct customers, within a 24-hour turn around period.
  • Provide day-to-day assistance and service to account managers, distributors, direct customers
    and service technicians.
  • Assist external account managers with communication of product information and technical specifications.
  • Assist to prepare for and join exhibitions, seminars and other products promotion activities.
  • Routinely study and gain technical knowledge on the laboratory and analytical product portfolio.
  • Daily office operation management.

Your Qualifications:
  • Associate´s or BS degree in Business Management
  • Ability to problem solve in a growing business with both new and old software solutions.
  • Ability under pressure to deliver excellent service for customers and distributors as part of a team
  • Awareness of need for business development in a growing new business
  • Result oriented and quality conscious
  • Experience in sales support or customer service a plus
  • Familiar with SAP, Windows, MS CRM and MSO
  • Proficiency in English next to mother language for given sales territory
  • Strong communication and negotiation skills
  • Highly self-motivated and target-oriented